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Customer Service 101

Whenever our company is dealing with job applicants, I’ve always instructed my department to be customer service friendly towards them. For example, the day an application/resume is received, the applicant gets entered into our Applicant Tracking System. As a result, they are sent a postcard thanking them for applying, acknowledging receipt of their information and […]

Lame-O-Rama

I realize that in this day and age, companies have to think of creative ways to recruit and attract talent to their organizations. That is, of course, while remaining legally compliant and not getting too unorthodox. But I have to tell you; the story that my friend told me about his interview at the Horseshoe […]

Liar Liar – Pants on Fire

When recruiting, it never ceases to amaze me how job applicants will lie right to my face. Here’s a recent example… After we make a conditional offer of employment, we have applicants take a pre-employment drug screen and we conduct a pre-employment criminal background check and a pre-employment motor vehicle record (MVR) check – with […]

Error in Judgment

As an experienced and proven recruiter, I’ve often said that some of the best hires I’ve ever made have been people who I went out of my way to recruit, because they weren’t looking for a new job at the time. But that doesn’t mean that someone who directly applied for the position was more […]

Interviewing Advice

I came across an interesting article at HR Morning which was called “the death of etiquette in interviews.” The article discussed things such as applicants using profanity or talking on a cell phone during their interviews, or those that brought their kids to interviews.

Even though it was an aged post, it was fascinating nonetheless. […]