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Customer Service 101

Whenever our company is dealing with job applicants, I’ve always instructed my department to be customer service friendly towards them. For example, the day an application/resume is received, the applicant gets entered into our Applicant Tracking System. As a result, they are sent a postcard thanking them for applying, acknowledging receipt of their information and […]

Lame-O-Rama

I realize that in this day and age, companies have to think of creative ways to recruit and attract talent to their organizations. That is, of course, while remaining legally compliant and not getting too unorthodox. But I have to tell you; the story that my friend told me about his interview at the Horseshoe […]

Calling All Recruiters

I’m looking to interview a few seasoned recruiters for a piece I’m working on. If this interests you, please use the “Contact Us” page for my e-mail and Twitter information. Thanks!

You Know the Ones

Have you ever met the person working in HR who shouldn’t be? LOL, yes, those people do exist. And in my mind, they’re pretty easy to spot. Come on; you know the ones… They’re the ones who aren’t at the table, the ones who try to shove policy down your throat, the ones who get […]

Liar Liar – Pants on Fire

When recruiting, it never ceases to amaze me how job applicants will lie right to my face. Here’s a recent example… After we make a conditional offer of employment, we have applicants take a pre-employment drug screen and we conduct a pre-employment criminal background check and a pre-employment motor vehicle record (MVR) check – with […]

Error in Judgment

As an experienced and proven recruiter, I’ve often said that some of the best hires I’ve ever made have been people who I went out of my way to recruit, because they weren’t looking for a new job at the time. But that doesn’t mean that someone who directly applied for the position was more […]

Age-Old Advice

For some reason, I found myself thinking back to my first day in the corporate world today. I was a young 22-year-old who knew nothing about HR, other than what I had read in a textbook. After a few minutes of getting settled at my desk, my boss asked to see me.

When I walked […]

I Also Do HR

Throughout my career, the one phrase that has always driven me crazy is, “I also do HR.” Normally I hear it uttered by an Accountant or someone in Operations who has to take care of the HR work too, because their company doesn’t employee an HR person.

Unfortunately, that is nothing more than an insult […]

Pro-Company

I took this picture in Avon, OH, at the City Centre of Avon. It is a new development where a Marc’s store just opened.

As we sometimes see, there are union picketers on the public sidewalk protesting near the entrance to Marc’s. Their signs say “Don’t Shop Here” and “Anti-Union Marc’s.”

But what […]

Blogging Protocol

Does your company have a blogging policy? If you don’t, it’s long overdue. HR Morning had a great article on this today as a matter of fact. You can read it here.

Anyway, in the modern era where employees use Facebook, My Space, Twitter and personal blogs frequently, it would be strongly advisable to have […]