Customer Service 101

Whenever our company is dealing with job applicants, I’ve always instructed my department to be customer service friendly towards them.  For example, the day an application/resume is received, the applicant gets entered into our Applicant Tracking System.  As a result, they are sent a postcard thanking them for applying, acknowledging receipt of their information and […]

Lame-O-Rama

I realize that in this day and age, companies have to think of creative ways to recruit and attract talent to their organizations.  That is, of course, while remaining legally compliant and not getting too unorthodox.  But I have to tell you; the story that my friend told me about his interview at the Horseshoe […]

Web of Compliance

Has your company hit the big leagues yet?  Have you purchased a Cyber Liability insurance policy?

Ten years ago, I doubt that many companies were worried about hackers breaking into their systems and stealing their information.  But nowadays, it seems like an everyday occurrence.  Add to this mix the complex issue of trying to be PCI compliant […]

You Know the Ones

Have you ever met the person working in HR who shouldn’t be?  LOL, yes, those people do exist.  And in my mind, they’re pretty easy to spot.  Come on; you know the ones…  They’re the ones who aren’t at the table, the ones who try to shove policy down your throat, the ones who get […]

Liar Liar – Pants on Fire

When recruiting, it never ceases to amaze me how job applicants will lie right to my face.  Here’s a recent example…  After we make a conditional offer of employment, we have applicants take a pre-employment drug screen and we conduct a pre-employment criminal background check and a pre-employment motor vehicle record (MVR) check – with […]

Error in Judgment

As an experienced and proven recruiter, I’ve often said that some of the best hires I’ve ever made have been people who I went out of my way to recruit, because they weren’t looking for a new job at the time.  But that doesn’t mean that someone who directly applied for the position was more […]

HR Nightmare

If you ever travel to Oregon, you might want to stay at the Markum Inn.  Then again, you might not…  The owners of the Inn, Ward and Julie Frederick, have been served with in a federal harassment lawsuit by a former employee.

The former waitress, Jessica Webber, claims that the Wards “created a hostile workplace” in […]

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